Questions families ask
The short answers, in the order people ask them. Anything this page can't settle: email info@dreesperformance.com or call (651) 470-7920.
How do I cancel or reschedule a session?
Lessons: open the Sessions tab. Cancel is on the visit; Reschedule opens other times in this app. Sports Performance and Power Hour: reserve a class on Reserve, and cancel it from Sessions. If Cancel is unavailable, call the gym. Inside 4 hours, call us to release the seat — the app will not cancel a class that close. Skill sessions cancel from Sessions when they are more than 24 hours away; inside 24 hours, call the gym. Private lessons still book at dreesperformance.com/book/.
What's the cancellation policy?
| Session | Cancel or move by |
|---|---|
| Private & small group lessons | 24 hours before |
| Volleyball skill sessions | 24 hours before |
| Sports performance, Power Hour & semi-private adult training | 4 hours before |
Cancel in time and the session goes back on your pack. After the deadline the session is used — that's what holds the spot for everyone else's athlete too.
How many visits does my athlete have left?
Home and Sessions show two numbers when they apply: prepaid lessons, and training left this week. Weekly training resets Sunday. It is not a leftover credit. Recent purchases also appear at the bottom of Sessions.
How do I book a session, or see what's open on a certain day?
Sports Performance training and Power Hour: open Reserve in this app, pick a class time, and it shows up on Sessions. Private lessons still book at dreesperformance.com/book/, which shows live openings by day and coach. Everything you have booked shows on the Sessions tab and as your next visit on Home.
Where do I see my athlete's results?
The Report tab. New test results land there after a testing day, with the trend for each test and a printable report card you can share with a club coach.
How do I reach the coach about my athlete?
The Inbox tab is a private thread between your family and the coaches — nothing there is visible to other families. A sore ankle from last night's game or a big tournament this weekend is exactly the kind of thing to drop in there.
We have more than one athlete — how do I switch?
When more than one athlete is linked to your account, their names appear as chips at the top of the Report and Inbox pages. Tap a name to switch.
How do I put the portal on my phone and get alerts?
iPhone: open the portal in Safari, tap the Share button, then Add to Home Screen. The new icon may ask you to sign in once — use the 6-digit code from your sign-in email. Android: open the portal in Chrome and tap Add to Home Screen on the card that appears (or Install app in Chrome's menu). Alerts are set per device from the Account page — turn them on for each phone or tablet you use. On iPhone, alerts only work after the portal is added to your home screen.
Who can see my athlete's information?
Your linked family accounts and Drees Performance staff — no other families, and never advertisers. The full detail is on the privacy page.
How do I change my PIN, or sign out a lost phone?
The Account page sets a new PIN and has "Sign out everywhere else" for a lost phone — this device stays signed in, everything else has to sign in again. This app does not change the email on the account. That address comes from the gym roster. Text or email us and we will update it.
Still stuck? Email info@dreesperformance.com, call (651) 470-7920, or use the contact form.