Questions families ask

How do I cancel or reschedule a session?

Lessons: once you sign in, open the Sessions tab. Cancel is on the session; Reschedule opens other times in the portal. Sports Performance and Power Hour: reserve a class on the Reserve tab, and cancel it from Sessions. If Cancel is unavailable, email info@dreesperformance.com. Inside 4 hours, email us to release the seat — the app will not cancel a class that close. Skill sessions cancel from Sessions when they are more than 24 hours away; inside 24 hours, email us. Private lessons still book at dreesperformance.com/book/.

What's the cancellation policy?

Cancel in time and the session goes back on your pack. After the deadline the session is used — that's what holds the spot for everyone else's athlete too.

How many sessions does my athlete have left?

Home and Sessions show two numbers when they apply: prepaid lessons, and training left this week. Weekly training resets Sunday. It is not a leftover credit. Recent purchases also appear at the bottom of Sessions.

How do I book a session, or see what's open on a certain day?

Sports Performance training and Power Hour: open the Reserve tab after you sign in, pick a class time, and it shows up on Sessions. Private lessons still book at dreesperformance.com/book/, which shows live openings by day and coach. Everything you have booked shows on the Sessions tab and as your next session on Home.

Where do I see my athlete's results?

Tap your athlete on Home to open their results and report card.

How do I reach the coach about my athlete?

The Inbox tab is a private thread between your family and the coaches — nothing there is visible to other families. A sore ankle from last night's game or a big tournament this weekend is exactly the kind of thing to drop in there.

We have more than one athlete — how do I switch?

Tap your athlete on Home to open their results and report card.

How do I put the portal on my phone and get alerts?

iPhone: open the portal in Safari, tap the Share button, then Add to Home Screen. The new icon may ask you to sign in once — use the 6-digit code from your sign-in email.

Android: open the portal in Chrome and tap Add to Home Screen on the card that appears (or Install app in Chrome's menu).

Alerts are set per device in Account → Preferences. Turn them on for each phone or tablet you use. On iPhone, alerts only work after the portal is added to your home screen.

Who can see my athlete's information?

Your linked family accounts and Drees Performance staff — no other families, and never advertisers. The full detail is on the privacy page.

How do I change my PIN, or sign out a lost phone?

Set a new PIN in Account → Family & access. A new PIN also signs out every other phone or computer, so use it for a lost phone. This device stays signed in. The portal does not change the email on the account. That address comes from the gym roster. Email info@dreesperformance.com and we will update it.